http://www.itweb.co.za/index.php?option=com_content&view=article&id=36955&catid=69&o=esme&E=ezines@ecomms.co.za Social networks – Twitter, Facebook and MXit – are the next step in developing a solid foundation for a customer-centric business and being up to date with the latest consumer demands. This is according to Yaron Assabi, CEO of Digital Solutions Group, speaking at the recent ITWeb BPM summit held in Midrand. He [...]
Archive for the ‘business and stuff…’ Category
Shareholders v stakeholders
Posted: April 30, 2010 in business and stuff..., UncategorizedTags: Anton J van Rensburg, crm, customer satisfaction, harvard business review
A new idolatry The economic crisis has revived the old debate about whether firms should focus most on their shareholders, their customers or their workers Apr 22nd 2010 | From The Economist print edition THE era of “Jack Welch capitalism” may be drawing to a close, predicted Richard Lambert, the head of the Confederation of [...]
The Secret to Meaningful Customer Relationships
Posted: April 7, 2010 in business and stuff...Tags: Anton J van Rensburg, Business, crm, customer relationship, feedback, performance, qualitative, quantitative
Agency theorist Michael Jensen has a very clever view about qualitative performance assessment. He notes that subordinates generally object to receiving qualitative performance feedback from their superior, especially if it is at all negative. They typically are dismissive of the qualitative feedback and ask for the feedback to be on a quantitative basis only. Jensen’s [...]
